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FOR ITG BUSINESS AND BROKER USE ONLY If you are a retail
product consumer please click here to
be redirected to our consumer affairs group.
All of us at Ocean Spray ITG appreciate your business and will do our best to
promptly respond. To help us better support you, please fill in the information
requested below.
Please understand that we cannot initiate an investigation unless all the
required information is complete and we fully understand your concern."
Please refer to the Customer Invoice for referenced information.
* Required fields if you are requesting follow-up:
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CONTACT INFORMATION:
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*END USER Customer ID |
(8-digit Ocean Spray # on invoice under "Bill To" or "Ship To")
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| Customer Name |
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| Brokerage/ITG
Manager
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| *Comment
Originator First Name : |
(person submitting this form)
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| *Comment Originator
Last Name: |
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| *Comment Originator
Phone Number: |
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| Comment
Originator E-mail Address: |
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| PRODUCT AND ORDER INFORMATION:
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| *Ocean Spray Product Code (UPC):
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| *Product Name:
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| *Ocean Spray Lot Code(s):
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*Please report all information in the code printed on the package (not just the
date)
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| *Ocean Spray BEST BEFORE:
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ex: 30JAN08 (DDMMMYY)
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| *Customer P.O. #:
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| *Ocean Spray Order Number:
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| Unit (Package) Type:
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| Total Units Ordered:
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| Total Units Still in Customer Inventory:
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| Shipping Location:
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| Date Shipped |
ex: 30JAN08 (DDMMMYY)
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| COMMENT DETAILS:
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| *Primary Reason for Comment:
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Date Incident Observed:
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ex: 30JAN08 (DDMMMYY)
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| *How Many Units Had This Problem?:
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(Enter a numeric value)
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| Is the Customer requesting to Return or Credit any of these
units? |
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| If Yes How Many?:
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*Please detail the request for a return or credit in the text box below. |
| *Is An Investigation Report Necessary?:
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| *Will Image Files Be Emailed?:
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IF YES, Please email pictures and/or other
documents to itgimages@oceanspray.com.
Please reference your Order Number in the subject line.
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| *Will samples be sent?
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| ADD ANY ADDITIONAL DESCRIPTION BELOW:
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| *If needed by what method would you like us to follow-up?
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